Job Function: Client Delivery Regular/Temporary: Permanent Full/Part Time: Full time • Perform client on boarding processes primarily related to account opening (AO) and CDD • Be the librarian & soft copy custodian for AO and CDD related documents • Identify and escalate blockages in the on-boarding process Key Roles and Responsibilities Client On boarding • Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical • Review documentation received from Client/ RM/ CCM to: • Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards) • Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in) • Scan, upload and correctly tag the documents per global documentation standards • Initiate and track CASA Account opening with identified account opening partners • Ensure handover of physical documentation for archival as per local requirements • Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties. • Support GIC/ network account opening related process as appropriate • Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations CDD/ GIC Review • Identify missing/ additional documents required for CDD/ GIC reviews • Follow-up and collect documents from client (depending on client sensitivities) • Review documentation received from Client/ RM/ CCM to: • Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards) • Ensure documentation “completeness” (i.e. that all documents required for CDD obtained) • Scan, upload and correctly tag the documents per global documentation standards Others (Document Management, MIS & Process Insights) • Track document expiry/ document update triggers and action document collection from client • Manage document inventory and enable retrieval of AO and CDD documents • Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening) Qualifications and Skills Business or accounting related degree. Experience in Middle Office role / Corporate Client Due Diligence Excellent communication (written and verbal) Fluency in Arabic is a preference How To Apply You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following: - You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role - Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience. Closing Dates The closing date for applications is 9th November 2016. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.