Director of Information Technology

  • Marriott Hotels
  • Dubai - United Arab Emirates
  • Jan 12, 2017
Full time Information Technology Management

Job Description



Marriott International offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 4400 properties and 19 brands you’ll find us in your neighborhood and in more than 87 countries across the globe. Find Your World™ at Marriott.


Managing Projects and Policies
  • Establishes and implements policies, procedures, and standards to verify overall technology reliability within Corporate IT guidelines
  • Coordinates and implements communications for all installations, change menagement and problem resolution
  • Responsible for compliance with appropriate Marriott International Policy and Information Security Manual.  Is authorized to take action to address deficiencies.
  • Ensures periodic inventories of applications and hardware are conducted and the results are reported.
  • Position requires managing and participating in a 24x7x 365 (cell phone) coverage or schedule rotations. 
  • Ensures compliance to technology-related vendor contracts.
  • Provides timely, accurate, and detailed status reports as requested.
  • Assists in managing local area network (LAN) and wide area network (WAN) performance. Verifies network availability to all system users and timely responsiveness to maintenance needs and user requirements.
  • Manages and maintains all network software and hardware. Provides troubleshooting as needed. Recommends new or improved desktop software for associates.
  • Provides for 24/7 Network and Desktop support.
  • Oversees and/or coordinates all office related projects involving network and desktop resources.
  • Partners with iT Field operations to ensure compliance and services availability.
Ensuring Technology Needs are Met
  • Evaluates and makes recommendations regarding technology/asset life-cycles.  Ensures that office is properly equipped in terms of PCs, hardware, servers, etc.
  • Foresees, identifies and resolves system(s)’ performance problems
  • Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology. 
  • Ensures securing and maintaining technology assets accordance with Marriott International policies and standards.
  • Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks.  Uses knowledge to solve 2nd level support issues and train/develop staff.
  • Ensures availability of current documentation for cabling, network systems, applications, telecom services and data packages exist.
Forecasting and Complying with Financial Parameters 
  • Ensures that office has realistically budgeted CAPEX and operating budgets based on anticipated IT projects and support/needs/changes.
  • Possesses in-depth understanding of technology contracts and is able to consolidate technology service contracts and telecom contracts to optimize costs.
  • Reviews operating statements; researches and resolves discrepancies in technology charges from corporate.
  • Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.
Building Successful Relationships
  • Communicates iT standards and best practices
  • Presents proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.
  • Is viewed as a credible leader by subordinates, peers, and senior management
  • Provides exceptional customer service to all users in the office.

Demonstrating and Applying IT Knowledge

  • Keeps up-to-date technically and applies new knowledge to the job.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Provides technical expertise and support.

Managing and Conducting Human Resources Activities

  • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
  • Helps direct reports to achieve their own development goals.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Accountable for coverage models and scheduling of team to ensure adequate technology support at all times.
  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
  • Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Managing Execution
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Fostering Inclusion - Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Equipment Selection — Determining the kind of tools and equipment needed to do a job.
    • Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.
    • Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.
    • Computers and Electronics — Knowledge of processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.
    • Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.





Education and Experience

  • BS/BA or equivalent work experience.  Additionally, 5-7 years experience in like position.
  • Previous experience in iT Global Field Services or Marriott Systems Support highly desirable.
  • System-related professional certifications desired.
  • Demonstrated hospitality management skills
  • Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems.
  • 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years’ experience in Information Technology, Computer Science or related professional area.
  • 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years’ experience in Information Technology, Computer Science, or related professional area.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws