This is an exciting opportunity to join a passionate and energetic team at Atrium Cafe. In this varied role, you will be responsible to ensure all guests receive positive and professional service to the highest standards to exceed the customer‘s expectations. In addition, you will be responsible for:
Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience.
Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
Monitor stock levels to ensure optimum stock handling within the restaurant/ outlet.
Ensure restaurant/ outlet procedures are followed to reduce wastage of food and non- food items.
Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
Handle all customer queries and comments to ensure customer satisfaction. Resolve customer complaints in a timely manner and to the guest‘s satisfaction.
Ensure health and safety and fire regulations are adhered to within the restaurant/ outlet at all times.
Possess complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices.
Carry out additional tasks as instructed by management
We’re looking for a strong team-player, with a great work-ethic and knowledge. Passionate about your profession, with a minimum of 2 years’ experience in a supervisory role.
A qualification/certification in Food and Beverage would be and advantage.