Marriott International Inc Dubai - United Arab Emirates
Jan 12, 2017Full time
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Qualifications JOB SUMMARY Implements the brand's service strategy and applicable brand initiatives in the sales process. Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Maximizing Revenue & Managing Profitability Solicits/books local catering business and develops group business. Develops and manages catering sales revenue and operation budgets. Works with management team to create and implement a catering sales/marketing plan addressing revenue, customers and market. Managing Sales Activities Assists with selling, implementation and follow-through of catering promotions. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks. Manages the catering sales efforts for the property including local and group/convention business. Develops menus which drive sales. Providing and Ensuring Exceptional Customer Service Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction. Executes and supports the company's Customer Service Standards and property's Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Managing and Conducting Human Resource Activities Provides constructive coaching and counseling to employees. Supports the development, training and mentoring of employees. Oversees staff hiring and training of catering sales managers and hourly employees. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.