Marriott International Inc Dubai - United Arab Emirates
Jan 18, 2017Full time
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you. Qualifications Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Provide advice to individuals on the correct method of exercising with fitness equipment. Provide information, register, and schedule guests for recreation activities. Call Maintenance or an outside service company if machines require service. Maintain an adequate supply of cups and water in recreation area. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. CRITICAL TASKS Fitness/Wellness Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus. Assess individual's current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counseling. Recreation and Fitness Area Maintenance Call Maintenance or an outside service company if machines require service in order to maintain properly functioning fitness equipment. Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court). Recreation Communication and Coordination Provide information to guests about available recreation facilities, activities, lessons, and equipment. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter into Concierge Assistant). Recreation Facilities Safety Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members. Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment. Guest Relations Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Thank guests with genuine appreciation and provide a fond farewell. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Communication Talk with and listen to other employees to effectively exchange information. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Provide assistance to coworkers, ensuring they understand their tasks. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Assists Management Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process. Collaborate with management to formally recognize hourly employees' performance contributions. Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Coordinate tasks and work with other departments to ensure that the department runs efficiently. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores. Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Assist management in preparing and conducting performance reviews of hourly employees. Assist management in preparing work schedules of hourly employees. Working with Others Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Develop and implement quality improvement or corrective action plans. Cash Handling Process payments for rental equipment, recreation activities, facility rentals, or retail sales by applying charges to guest rooms or handling cash and credit card payments using appropriate system (e.g., Micros, PMS). Physical Tasks Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Safety Follow company and department safety and security policies and procedures to promote a clean and safe environment. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Maintain awareness of unsafe work procedures or conditions and/or report them to management/Loss Prevention personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Perform other reasonable job duties as requested. CRITICAL COMPETENCIES Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Influence Communications Listening Communication Telephone Etiquette Skills English Language Proficiency Personal Attributes Integrity Dependability Adaptability/Flexibility Positive Demeanor Presentation Safety Orientation Initiative Stress Tolerance Innovation Self Development Organization Planning and Organizing Detail Orientation Multi-Tasking Time Management Physical Abilities Proper Lifting Techniques Stamina Manual Dexterity Agility Visual Acuity Assists Management Employee Scheduling Team Building Personal Attributes Health Conscious Orientation Generating Enthusiasm Certifications/Training Fitness Equipment CPR Certification First Aid Certification Any certification/training required by local/state agencies Recreation/Health Club Administration Cash Handling Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.