Dubai Recruitment Dubai - United Arab Emirates
Jan 20, 2017Full time
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability. Qualifications Job Summary Entry level management position that is responsible for the daily operations of Lobby Cafe. Position assists with menu planning, maintains sanitation standards, assists servers and baristas on the floor during peak times periods and supervises the Operation, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. Skills and Knowledge Leadership Professional Demeanor Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values. Adaptability Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Driving for Results Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. Learning and Applying Personal Expertise Technical Acumen Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Restaurant/Event Room Operations Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing. Basic Competencies Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Writing Communicating effectively in writing as appropriate for the needs of the audience. Managing Day-to-Day Operations Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence. Maintains service and sanitation standards in the Lobby cafe Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Lobby Café Team Handles associate questions and concerns. Monitors associates to ensure performance expectations are met. Provides feedback to associates based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of associates. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all local, state and Health Department) regulations. Ensures compliance with food handling and sanitation standards. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Establishes guidelines so associates understand expectations and parameters. Conducting Day-to-Day Lobby Café Operations Ensures all associates have proper supplies, equipment and uniforms. Communicates to Chef and any issues regarding food quality. Ensures compliance with all policies, standards and procedures. Monitors standards of service in compliance with SOP. Manages to achieve or exceed budgeted goals. Performs all duties of Lobby Cafe associates and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages associates to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance as necessary. Strives to improve service performance. Sets a positive example for the associates. Assists in the review of comment cards and guest satisfaction results with associates. Meets and greets guests. Assisting in Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for associates. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels associates regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.