Marriott International Inc Dubai - United Arab Emirates
Jan 18, 2017Full time
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you. Qualifications Communicate with various departments to ensure outgoing packages/mail are properly directed to Shipping & Receiving. Maintain accurate tracking system on all shipping and receiving transactions. Ensure accurate billing of outgoing packages. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Communicate with management regarding package loss or damage. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Receive, unload, and process deliveries. Reconcile shipping invoices and receiving reports. Troubleshoot vendor delivery issues and oversee return process. Maintain and organize all received pallets until product is “broken down”, removed and/or stored. Operate forklift/pallet jack. Complete requisition forms for inventory and supplies. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Talk with and listen to other employees to effectively exchange information. Provide assistance to coworkers, ensuring they understand their tasks. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Assists Management Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Coordinate tasks and work with other departments to ensure that the department runs efficiently. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Assist management in preparing work schedules of hourly employees. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Collaborate with management to formally recognize hourly employees' performance contributions. Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Assist management in determining and administering appropriate disciplinary action for hourly employees. Assist management in preparing and conducting performance reviews of hourly employees. Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process. Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). Assist management in preparing payroll of hourly employees (e.g., ensure accuracy, adjustments, and distribution). Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Working with Others Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement Monitor the performance of others to ensure adherence to quality expectations and standards. Comply with quality assurance expectations and standards. Physical Tasks Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Procurement Reconcile shipping invoices and receiving reports to ensure count accuracy. Stack received merchandise on pallets or carts. Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Verify and track received inventory and complete inventory reports and logs. Oversee return process by verifying counts, shipping addresses, labels, etc. Lock and unlock secure merchandise storage areas. Troubleshoot vendor delivery issues. Stage pallets for receipt of merchandise. Check in merchandise, report bad pallets, print and place slot labels, and check current inventory levels. Use technology to send, receive, and print out product requisitions. Order packaging, raw materials, and supplies as needed. Notify manager/supervisor of low stock levels in a timely manner. Complete requisition forms for inventory and supplies. Finance Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. General Food - Stocking/Receiving Communicate and log issues or problems and physical repairs to engineering and/or facilities management. Office - Stocking/Receiving Receive, store, ship, and deliver incoming and outgoing department packages and mail. Organize and maintain filing systems. Forklift/Pallet Jack Operate forklift/pallet jack safely to pick up, move, place, and position merchandise pallets. Maintain and organize all received pallets until product is “broken down”, removed and/or stored. Remove empty pallets, cardboard, and trash and place in proper storage areas. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.