The Regis Dubai Dubai - United Arab Emirates
Jan 18, 2017Full time
Company Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,270 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Location The St. Regis Dubai The St. Regis Dubai extends the legacy of the Astor family to Dubai. The hotel’s interiors are accentuated with bespoke attention to detail, evident in elements such as the intricacy of the grand staircase and carefully selected artworks. Further complementing its grandeur is a private helipad. There are 234 guestrooms including 182 rooms and 52 suites, including its flagship Imperial Suite. The legendary St. Regis Butler Service is extended to every guest at The St. Regis Dubai. Offering complete relaxation, Iridium Spa consists of six treatment rooms, two hammams and separate female and male wet areas with steam rooms and saunas. The St. Regis Dubai provides eight distinctive restaurants and lounges, ranging from a modern French Brasserie to a classic steakhouse, seducing senses with distinctive aromas and enchanting ambiences. The 800-square metre Astor Ballroom and six meeting rooms graciously accommodate gatherings from executive round-table meetings to grand occasions, providing guests every opportunity to curate unforgettable memories. Department Learning & Development Job Description Starwood seeks a dynamic Complex Assistant Training Manager to oversee the Complex properties - The St. Regis Dubai, W Dubai and The Westin Dubai POSITION PURPOSE The Complex Assistant L&D Manager identifies training needs and develops cost effective training initiatives to achieve the hotel's goals, and ensures standards and procedures are constantly applied. The ideal candidate for this role is efficient, enjoys leading and developing associates, has a positive demeanor and excellent communication skills. ESSENTIAL FUNCTIONS Assist in developing an effective annual Training Plan which meets the needs of associates as outlined in PMP’s and which assists the hotel achieve its goals and objectives. Identify from ASI, GSI, LRA, Marketing Plan and other sources the potential training needs and action where required. Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required. Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis. Develop, source and conduct training courses scheduled in the training calendar. With support of Complex L&D Manager, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements. SUPPORTIVE FUNCTIONS Provide an advice service to both managers and associates on training opportunities, career choices, qualifications and other HR issues. Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc. Maintain accurate and up to date records of all training activities. Ensure all requests for training by associates is responded to in a timely manner and follow up is conducted where appropriate. Monitor the effectiveness of pre- and post course briefings to ensure maximum benefit from training courses and identify future training needs. Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be proficient in local language and English. If English is the local language the individual must be proficient in one additional language. Requirements QUALIFICATION STANDARDS Must be able to demonstrate: Passion for the industry and excellence in guest service Outstanding professional communication and personal presentation. Personal initiative, resolve and high energy towards tasks and goals Education: Bachelor degree required. Experience: Minimum two years of experience in the Training department. Previous experience in the hotel operations is required. Must be familiar with Word, Excel, Email and Internet Must be able to show previous delivery and execution of business based projects. Grooming: All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.