Danfoss Dubai - United Arab Emirates
Jan 17, 2017Full time
Danfoss is looking for an experienced Field Systems Engineer who will be responsible for providing world class technical support to the Account Managers and Regional Sales Managers. Are you good at technical knowledge and have experience in providing customer support? Then you might be our new Field System within Industrial Refrigeration Segment. You will be the member of Field Systems Engineering (FSE) team and will be reporting to Sales Manager TMA Cooling. Read more about Danfoss Industrial Refrigeration segment in the website : http://industrialrefrigeration.danfoss.com/home/ Be the vital link between sales team and customer delivering world class technical sales support. Act as an important extension of Sales and support Account Managers and Regional Sales Managers. Bringing in your technical expertise, provide component and system expertise, troubleshooting knowledge and overall support in the selection, qualification and application of Danfoss products for designated Industrial Refrigeration customers in Middle East and Africa. You will identify the critical sales factors in customer projects from a technical point of view and propose and drive activities to achieve them You will be responsible for Leading diagnosis and repairs systems mal-functions requiring specific technical knowledge Seeking clarification and technical support where needed and escalates issues as appropriate Under general supervision, commissions Danfoss controls and components installed on the systems in line with defined regulations, standards and processes. Understanding and analyzing relevant technical documents such as electrical schemes, fluid schemes, piping diagrams, psychometric diagrams, etc. Testing and writing modifications in multiple languages of systems software Meeting customer to become familiar with operating problems and reach full understanding of customer needs Keeping customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labor & material work (L&M) Advising and training customer in system operations Your education and experience Bachelor of Engineering in Mechanical or Electrical or at least a Diploma in Mechanical OR Electrical Engineering with more than 10 years of experience in Industrial Refrigeration Solid technical knowledge and a solution-oriented mindset A skilled technician or engineer with solid knowledge of industrial refrigeration systems and their components Proven track record of working with technical sales support within industrial refrigeration system solutions with complex product knowledge and advanced system knowledge You are customer-oriented, always focusing on providing the right solution Strong team spirit and can build relations and cooperate across borders and cultures. Strong English fluency Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.The position will be closed down once we have found the right candidate. Company Profile Watch how Danfoss is Engineering tomorrow, here .