Starwoodcareers Abu Dhabi - United Arab Emirates
Jan 17, 2017Full time
RESPONSIBILITIES To maintain all Restaurant and Bar standards as per current Westin and UAE standards To initiate and maintain timely recording of and follow-up of all bookings To manage Yield of inventories in accordance with Budget guidelines To communicate and administer selling strategy for the F&B outlet's business to all internal parties To consult and effectively and positively manage changes in operation, policy and procedures with direct reports To provide regular feedback on progress/reports/magazines within the industry and how new concepts may be applied to our product To generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set To be proactive in prospecting / creating new business for the outlet To understand and effectively manage cultural needs and expectations of different groups utilising Hotel To inspect and assess the overall condition of the outlet's area as well as the associates' personal appearance To be responsible for any decoration pertaining to the outlet To attend Food & Beverage meetings, highlight and give briefings on the operation To maintain work attendance records for payroll purposes To positively identify and acknowledge excellence in operations impacting Restaurant business To identify operational limitations and sell only what we advertise and can effectively manage operationally To maintain effective and appropriate liaison with clients whilst on property for site To initiate Customer follow-up within 1-3 days following large events for future business bookings To liaise with Events and Sales Account Managers on any Corporate or Group issues and action accordingly following consultation To set yearly SMART objectives and goals for direct reports with approval from F&B Director To conduct quarterly appraisals with direct reports To conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis To understand and implement all Westin programmes as applicable to Restaurants The above key areas, responsibilities and activities reflect the items necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job. PERFORMANCE MEASURES Key Result Areas: As specified by Big 5 or goals in your PMP Measures of Performance: Big 5 or goals as set by supervisor CRITICAL SUCCESS FACTORS Operational management experience of a team in a Food & Beverage Outlet Experience with Excel, Word, Micros Knowledge of all Food & Beverage standards, quality presentation and local health and sanitation standards. Must demonstrate an ability to use interpersonal styles and methods to accomplish goals through others. Requires skills to tell, sell or support staff and/or others as the situation requires Must demonstrate assertiveness to instruct, firmly represent organisational standards and goals, or discipline as necessary. Must demonstrate an ability to adapt to environmental as well as internal organisation turbulence through understanding the impact of change and the positive management of change. This implies individual composure and resistance to stress in control of emotions. Must demonstrate an ability to creatively and continuously improve methods of customer service and internal operations Must demonstrate an ability to develop a strong working relationship with others by being fair, open, reliable and consistent. Must demonstrate an ability to keep on-going interdepartmental relationships with peers, informing peers of potential problems and project progress necessary for all departments to function most effectively Demonstrates an ability to take into account the needs and feelings of different cultures and their different backgrounds Must demonstrate an ability to set priorities, develop managerial work strategies ( using delegation, holding meetings, setting work plans etc.) schedule work, co-ordinate resources and establish feedback Must demonstrate an ability to relate and compare data from different sources ( an ability to identify and analyse problems to explore issues, secure relevant information, correctly identify relationships and make the best decision). Must demonstrate decisiveness and a willingness to commit to action once alternative solutions have been weighted. Must demonstrate an ability to maintain a high activity level towards goals. Must demonstrate an ability to originate action (self-starting) and to take action beyond what is called for generating ideas. Requirements Previous experience with Starwood UAE experience Managing and Motivation skills Knowledge about F&B budgeting /Objectives Department Food & Beverage Location Abu Dhabi, UAE Company Description Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry's leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information. We will provide you with plenty of training and development opportunities as well as growth within the Company. Our accommodation is one of the best in Abu Dhabi with large villas, a pool, gym, tennis court, basketball court and a grocery shop. You will certainly feel at home!