Dubai Recruitment Dubai - United Arab Emirates
Jan 13, 2017Full time
The Tiffany Retail Director will effectively lead, develop and support the sales and operations of the UAE based retail boutiques to meet and/or exceed sales plans and profitability targets. The Tiffany Retail Director is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Retail Director is a strong, decisive and collaborative leader; an individual that locally builds a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged. A direct emphasis is placed on the importance of focused management training and development. The Retail Director is a loyal and constant ambassador of the Tiffany brand. The actions and directions of the Retail Director will align with the Tiffany Global Service Philosophy to: Create a connection between internal and external customers to the Tiffany & Co. brand Build trust and credibility Exceed expectations Honor the Tiffany legacy The Tiffany & Co. Retail Director will exhibit skills in the following competencies: Credibility: Demonstrates character, displays professionalism, models agility. Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, takes calculated risks. Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes. Partnership: Collaborates productively, cultivates and manages talent, communicates with impact. Execution: Strives for excellence, delivers results, and measures outcomes. Responsibilities Fiscal Accountability Deliver profit plan sales and profitability targets with multi store oversight and responsibility. Demonstrate favorable/positive audit control results. Demonstrate favorable ROI on major investments. Ensure all day to day activities support the key retail strategies and current initiatives in order to drive the success of various types of business. Talent Management Acquire Talent: Build a robust internal and external talent pipeline through employee, client and personal networking. Effectively identify and select top talent by using pre-hire assessment reports and interview guides for every hiring decision. Use the Tiffany On-boarding program to ensure a consistent, branded on-boarding experience for all new employees. Develop Talent: Hold quarterly performance review meetings with Store Management team to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training. Ensure timely and effective resolution of all significant performance issues by creating action plans for underperforming employees. Maximize Top Talent: Craft Talent Maximization Plans for top talent. Be an advocate for, and share information about top talent, to enable the maximization and mobility of top talent across the business. Business Development Assess local market opportunities to develop a proactive and effective customer development strategy to drive new customer acquisition, lapsed customer re-engagement, and cultivation of Tiffany Register (TR) customers. Communicate the client development strategy and the related individual objectives for each member of the branch. Utilize and champion Engage as the tool to execute client development strategy, ensuring consistent collection and updating of client information, and strategic analysis of data and reports. Ensure that brand standard levels are maintained and appropriate resources are allocated for client development events and campaigns, by partnering with Merchandising, Marketing and other groups as applicable. Stay current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers, while also ensuring staff completion. Service Excellence Foster a store environment of Service Excellence- define, model and hold teams accountable for demonstrating the behaviors that enhance customer engagement, build enduring relationships and represent Tiffany Brand values throughout the market. Coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence. Creative Visual Merchandising/Merchandising Be aware of all current Creative Visual Merchandising and Merchandising directives and ensure their timely implementation. Creative Visual Merchandising– Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, holiday décor. Merchandising – Maintain standards for Product Presentation Management and merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies. Communicate needs for special events and provide timely creative visual merchandising feedback to appropriate creative visual merchandising and merchandising stakeholders. Security Maximize the physical deterrence and floor presence of the entire security staff and ensure front door coverage by a T. Security Officers during customer hours. Ensure that all store staff have up-to-date knowledge and awareness of security and emergency procedures. Ensure that all physical security systems are functioning properly, including: Alarms, CCTV, Radios, Wands and Safe/Timelock. Ensure that Incident Management Plan site readiness is maintained per policy. Qualifications Required Qualifications/Primary Job Requirements Minimum of 10-15 years of sales management experience in retail, luxury retail or relevant customer related experience (i.e., hospitality). Proven track record in sales generation, managing the achievement of sales result and profitability targets. UAE Market exposure would be an advantage but not essential. Flexibility to work non-traditional hours, including days, nights, weekends and holidays when required. Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills. Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members. Dynamic team player with ability to positively motivate staff and network locally, regionally and globally to build relationships. Superior communication and interpersonal skills using positive leadership models. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). Fluency in English language is essential, Arabic speaking would be an advantage. Preferred Qualifications/Primary Job Requirements A University degree. Jewelry experience, a graduate gemologist degree or Gemological Institute of America (GIA) qualification would be an advantage.